If your current DVA provider isn't answering calls, hitting you with unexpected costs, or leaving you to fight your own paperwork — you have options.
You leave messages. You send emails. Nothing. If you're waiting days to hear back from someone who's supposed to be managing your health, that's not good enough.
Some providers bill the co-payment to you on every prescription fill — that adds up fast. You've earned these entitlements. Every dollar you're being charged is a dollar you shouldn't be paying.
DVA claims, applications, forms, follow-ups. You're doing it alone because your provider isn't set up to help. This isn't what the system is supposed to look like for veterans.
You live in a regional or rural area, or you just can't drive — and your provider hasn't offered any help with that. Transport to a face-to-face appointment shouldn't be your problem to solve.
Most providers handle your prescription and nothing else. They're not in your corner when it comes to maximising what you're entitled to through DVA. There's a much bigger picture they're missing.
Cookie-cutter care, generic responses, and no real understanding of what service life does to a person. You deserve a team that actually gets it — because they've been there too.
Most veteran health providers offer the basics. We go further.
| Feature | Other Providers | At Ease Veteran Solutions |
|---|---|---|
| Pharmacy co-payment covered | ✗ ~$7.70 per prescription fill, your cost |
✓ We cover it. Zero out-of-pocket. |
| Free DVA claims advocacy | ✗ Prescription service only |
✓ Ex-RSL advocates included at no cost |
| Travel to clinic funded | ✗ Travel is your responsibility |
✓ We show you how to access DVA travel funding |
| Veteran-founded & led | Varies — often corporate | ✓ Founded by a 2RAR veteran |
| Face-to-face specialist access | Telehealth-first at most clinics | ✓ 22 clinic locations nationally |
| Communication standards | Variable — often slow | ✓ Veteran-to-veteran, same day response |
| Treatment delivered to your door | ✓ Standard delivery at most providers |
✓ Express post, following clinical approval |
| Cost to veterans | Co-payments & potential gaps | ✓ $0. We don't charge veterans. Ever. |
Not just a referral. Not just a script. The whole picture.
The standard pharmacy co-payment (~$7.70 per script) adds up. We absorb it completely — every eligible veteran on a DVA-funded treatment pathway through our service pays nothing at the pharmacy counter. That's the deal. Full stop.
⚡ Unique to At EaseEvery veteran on a DVA-funded natural therapy pathway through our service gets access to experienced ex-RSL advocates who handle your DVA claims processing — at no cost to you. They know the system inside out, because they fought it from the inside.
⚡ Unique to At EaseRural, regional, or just can't drive? DVA has travel funding available for eligible veterans who need to get to a face-to-face specialist appointment. We walk you through how to access it — so distance is never the reason you miss out.
⚡ We Show You HowVeterans who've come to us from other providers consistently tell us the same thing: nobody called them back. Our standard is same-day response, veteran-to-veteran. You'll always be speaking to someone who actually understands what you've been through.
Veteran-to-Veteran CommunicationApplications, approvals, follow-ups, re-assessments. We don't hand you a form and wish you luck. Our team walks every step of the DVA process alongside you — from first enquiry to ongoing treatment.
End-to-End SupportFollowing specialist approval, your treatment ships express post — not standard, not slow. You've waited long enough dealing with the system. Getting your medication shouldn't be another thing to chase up.
Fast, Discreet, ReliableYou don't need to do anything with your current provider first. Just talk to us — we'll handle the transition.
Fill in the short form. Name, number, current provider, and state. That's it. No documents needed at this stage.
A member of our veteran-trained team will call you within one business day. We discuss your current situation, entitlements, and exactly what switching looks like.
From paperwork to specialist bookings to DVA applications — we manage the transition. You don't fight bureaucracy. We do.
You've served your country. You deserve a team that actually fights for your entitlements — not one that makes you chase them.