Section 01
Introduction
At Ease Veteran Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and share your personal data when you interact with our services.
By using our website or registering your interest in our services, you consent to the collection and use of your information as described in this policy.
Section 02
Who We Are
At Ease Veteran Solutions
ABN: 23 674 247 584
P.O. Box 378, Tocumwal NSW 2714
Email: [email protected]
At Ease is a referral and advocacy service. We are not a medical clinic, prescriber, or pharmacy. We help veterans navigate their DVA entitlements and connect them with appropriate clinical partners.
Section 03
Information We Collect
We collect personal information necessary to facilitate your access to DVA-funded services and veteran support. This includes:
- Identity data: Your name and phone number, and where provided, your email address.
- Government data: DVA card type and status (Gold/White Card) to assess service eligibility.
- Health information: General information regarding your condition or circumstances (e.g., service-related injuries, general health concerns) to determine which services or pathways may be relevant to you. We do not collect or store detailed clinical records.
- Location data: Your state or territory, to connect you with appropriate clinic locations.
- Communication data: Records of communications between you and our team (phone, SMS, email) for service continuity and quality assurance.
We collect only what is necessary. We do not collect payment information, Medicare numbers, or clinical records.
Section 04
How We Use Your Information
We use your data to:
- Assess your eligibility for DVA-funded services and identify relevant entitlements.
- Contact you by phone or SMS regarding your enquiry and any follow-up steps.
- Refer you to our clinical partners for medical assessment and treatment, where appropriate and with your consent.
- Notify you of other DVA entitlements (e.g., Household Services, Employment Programs) that may be relevant to your circumstances.
- Improve our services and ensure appropriate care continuity.
We will not use your information for unsolicited marketing unrelated to your enquiry without your explicit consent.
Section 05
Disclosure of Information
We do not sell your data. We share your information only where necessary and only with the following parties:
- Clinical partners: Registered medical clinics and qualified healthcare professionals for the purpose of your referral and consultation. You will be informed before any referral is made.
- Service providers: Third-party IT and CRM systems used to manage our secure database and communications. These providers are bound by confidentiality obligations.
- Advocacy services: Where applicable and with your consent, ex-RSL advocates or other DVA claims specialists who assist with your entitlement applications.
We do not share your information with any other third parties without your consent, unless required to do so by law.
Note: At Ease Veteran Solutions has commercial arrangements with the clinical partners we refer veterans to. This does not affect how your personal data is collected, used, or shared.
Section 06
Data Storage & Security
We store your personal information in secure, encrypted CRM systems. We take reasonable steps to protect your data from misuse, interference, unauthorised access, modification, and loss.
Our systems are hosted by reputable providers with industry-standard security practices. Data is retained only for as long as necessary to provide our services and meet our legal obligations.
Section 07
Your Rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any information that is inaccurate, out of date, or incomplete.
- Request that we delete your information, subject to any legal obligations we have to retain it.
- Withdraw consent for us to contact you at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
Section 08
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available at this URL. We encourage you to review this policy periodically.
For questions about this policy, contact us at [email protected].