1. Introduction At Ease Veteran Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and share your data.
2. Who We Are At Ease Veteran Solutions (ABN: 23 674 247 584) Address: P.O Box 378, Tocumwal NSW 2714 Email: [email protected]
3. Information We Collect We collect information necessary to facilitate your access to medical services, including:
Identity Data: Name, phone number, email address.
Government Data: DVA Card number and status (Gold/White).
Health Information: General information regarding your condition (e.g., chronic pain) to determine eligibility for Tier 1 or Tier 2 pathways.
4. How We Use Your Information We use your data to:
Assess your eligibility for DVA-funded services.
Contact you via Phone or SMS regarding your appointments.
Refer you to our clinical partners (such as Valour Health) for medical assessment.
Notify you of other DVA entitlements (Household Services, EP, etc.) relevant to you.
5. Disclosure of Information We do not sell your data. We share your information only with:
Clinical Partners: Registered medical clinics and doctors for the purpose of your consultation.
Service Providers: Third-party IT systems (e.g., GoHighLevel) used to manage our secure database.
6. Security We store your data in secure, encrypted CRM systems. We take reasonable steps to protect it from misuse, interference, and loss.
7. Your Rights You may request access to the personal information we hold about you or request corrections. To do so, contact us at [email protected].